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Frequently Asked Questions

IncenText is the messaging app that rewards users for texting within the app to friends and family. Users receive points for texting to be redeemed for rewards from their favorite brands. Users can also make domestic and international text without using data from wireless calling plans.

Step 1: Add Brands to Promote on Your Message Threads

  1. Download IncenText app and complete registration.
  2. Open IncenText app and click “Incentives” tab on Navigation Bar located on the bottom left of your screen.
  3. Search brands on “Incentives” tab. Brands are arranged by category. Scroll through each category and select “See All” to view all brands listed within each category. You can also use the search bar to find brands directly or by genre.
  4. Select brand to view their profile. Brand profile pages feature:
    • Promote Button: click this button to promote the brands ads and logos within your message threads.
    • Incentives tab: shows rewards offered by brand, how many points each reward cost and is where you redeem your points for rewards. It also shows how many points the brand offers for ad clicks as well as percentage of sale price you receive in cash for purchases made from those ad clicks.
    • Description tab: gives a brief description of the brand.
  5. Click “Promote” button and start texting with friends and family.
(Tip: Rewards have expiration dates where they will not be offered by the brand after selected date. Be sure to redeem points for desired reward before expiration date listed.)
 

Step 2: Start Texting

  1. Click “Text” tab on Navigation Bar located at bottom of your screen to text family & friends. For every first text you send someone within 24 hours you will receive points. Every text you RECEIVE will count for points every time.

(Tip: Points earned go toward selected brand being promoted and those points can only be redeemed for rewards from that brand. When you switch brands to promote, you start earning points toward new selected brand.)

Step 3: Redeem

  1. Click “Incentives” on the Navigation Bar located on the bottom left of your screen. Then click “Points” located on upper right hand side of your screen.
  2. Scroll through points you have earned with each brand you have promoted and select the brand for which you would like to redeem your points.
  3. Get re-directed to Incentives tab on brands profile page.
  4. Find reward you want from the brands offerings and click “Redeem.”

Step 4: Get Reward!

  1. Your reward is sent within 24 hours to your “Rewards” bank. The “Rewards” tab is located on the top left of the “Earnings” screen. A confirmation email will be sent to your email address on your account.
  2. If reward needs to be shipped, you will receive a confirmation email with shipping request and details within 24 hours of redeeming points.

Step 5: Use Reward!

  1. Go to “Rewards” bank located in the “Incentives” tab then click “Earnings” on the top right of the screen and “Rewards” tab is on the top left of “Earnings” screen.
  2. All of your rewards you have redeemed are listed in your “Rewards” bank.
  3. Scroll through all of your rewards and click “Shop Now” button to be directed to that brands website.
  4. The coupon or gift card will be automatically applied in the check out when you are done shopping. 

Step 6: PayPal Cash Out

  1. Link you PayPal account in the “Settings” tab located on the bottom right of the navigation bar.
  2. To view your cash available for withdraw go to “Incentives” tab on bottom left of navigation bar. Click “Earnings” tab located on top right of screen. Your cash available for withdraw is shown on the top portion of the screen.
  3. You must have $5 or more available for withdraw to transfer cash to PayPal.
  4. Once $5 minimum is reached, simply tap PayPal button and your cash will be transferred to your PayPal account within 24-48 hours.

Simply download the IncenText app at the App Store or Google Play. Users must be eighteen (18) years or older to download IncenText and to receive points or redeem rewards. Brands and stores are only located or available within the United States. Shipping of rewards can only be made within the United States.

If you are outside of the United States, you are able to use the app and connect with anyone around the world. You just are not eligible to redeem points while outside of the United States.

IncenText is completely FREE to signup and FREE to use for all users.

Sending Text – 10 points (only receive points for first text you send a person within a 24 hour period. The points will be reflected once the user you sent the first text to responds to your text.)

Receiving Text – 2 points (receive points anytime you receive a text)

Ad Clicks – the brand selects how many points you will receive for ad clicks (users can click ads as many times as they want, however, you only receive points for first click per user within 24 hours)

Ad Purchases – the brand selects percentage of commission they offer per sale made by an ad click from your message thread (this will be displayed on their profile page under Incentives category)

Referrals – 500 points per friend or family member that signs up for IncenText with link you send them (these points can be added to any brand)

Your points will be available within 24 hours. You can check your points available per brand by clicking “Incentives” tab on Navigation Bar at bottom left of your screen and clicking “Points” at top right hand side of your screen.

Points are separated by brand you are promoting and points earned can only be used toward rewards from selected brand you are promoting.

Not at this time. Points are earned on an individual bases and are non-transferable. 

Points do not expire as long as the brand those points are dedicated to is active in the IncenText network.

However, rewards do expire and will be taken down or replaced for other rewards when date is up.

You will receive a notification that the brand or store is leaving the IncenText network and will have a set amount of time to redeem your points for rewards from that brand or store.

If you do not redeem points in the time given then those points will no longer be valid and can not be transferred to other brands.

Brands or stores choose the rewards and the amount of points each reward is worth. Brands can add rewards at anytime and offer as many rewards as they want. 

All rewards have an expiration date attached to them. When date is up the brand can take down that specific reward or extend the expiration date to a later date.

Rewards brands offer generally consist of cash, gift cards, merchandise, coupons and more! Rewards are listed on brands profile page under “Incentives” tab.

  1. Click “Incentives” on the Navigation Bar located on the bottom left of your screen. Then click “Points” located on upper right hand side of your screen.
  2. Scroll through points you have earned with each brand you have promoted and select the brand for which you would like to redeem points.
  3. Get re-directed to “Incentives” tab on brands profile page.
  4. Find reward you want from the brands offerings and click “Redeem.”
  1. Your reward is sent within 24 hours to your “Rewards” bank. The “Rewards” tab is located on the top left of the “Earnings” screen. A confirmation email will be sent to your email address on your account.
  2. If reward needs to be shipped, you will receive a confirmation email with shipping request and details within 24 hours of redeeming points.
  1. Go to “Rewards” bank located in the “Incentives” tab then click “Earnings” on the top right of the screen and “Rewards” tab is on the top left of “Earnings” screen.
  2. All of your rewards you have redeemed are listed in your “Rewards” bank.
  3. Scroll through all of your rewards and click “Shop Now” button to be directed to that brands website.
  4. The coupon or gift card will be automatically applied in the check out when you are done shopping. 

The brand or store assign shipping methods and cost associated with your redemption of rewards.

  1. Link you PayPal account in the “Settings” tab located on the bottom right of the navigation bar.
  2. To view your cash available for withdraw go to “Incentives” tab on bottom left of navigation bar. Click “Earnings” tab located on top right of screen. Your cash available for withdraw is shown on the top portion of the screen.
  3. You must have $5 or more available for withdraw to transfer cash to PayPal.
  4. Once $5 minimum is reached, simply tap PayPal button and your cash will be transferred to your PayPal account within 24-48 hours.

IncenText pays its users 90 days from the end of the month in which commissions were earned. So, for example, commissions earned in January will be paid out at the end of April.

The payment thresholds for issuance are $5 for PayPal.

If you have never received a payment, there could be a couple of reasons why:

  • Your account is less than 90 days old. We pay on a net-90 basis, so if you’ve earned a commission in your first month, you’ll receive that amount 90-days later. For example: if you signed up in January and earned a commission in January (more than $5), than this amount can be paid at the end of April.
  • You have not earned at least $5. Our minimum payout threshold is $5. If this amount isn’t met, instead of receiving a payment we will roll over those earnings to the next month or until you’ve reached the minimum $5.
  • Your PayPal is not set up correctly. Please make sure your PayPal email is registered to the correct email you have listed on our payment page. If the address is correct, please log in to PayPal to claim the payment.

There are no fees involved. IncenText pays all PayPal fees. 

Due to IRS reporting rules, IncenText will not be issuing any IRS Form 1099s for amounts paid to IncenText users. Instead, all IRS reporting (if any) will be done by PayPal.

As such, you should log on to your PayPal account to determine if you will be receiving a Form 1099-K from PayPal. Please note you are obligated to report income you receive, whether or not that income is reported on a Form 1099 or another tax report. IncenText is not able to provide you with any tax advice. IncenText recommends that you consult your own tax advisor.

IncenText works with brands and stores within the United States. Click here for a list of brands and stores in our IncenText network.

IncenText partners with brands and stores all across the United States.

If you do not see your favorite brand or store in our brand directory, feel free to send us an email providing any information you have regarding the brand or store and why you would like them to join our network.

You can also contact the brand or store on our behalf. Simply email, call or go to brand location and let them know how and why you would like them to be featured in the IncenText network. You can also post on their Facebook, Instagram or Twitter pages. Whatever works best for you.

Please tell the brand or store to contact us at partner@incentext.com. We appreciate your time in reaching out to your favorite brands or stores.

Simply click here and complete application/registration. The IncenText Brands Team will send you a status update email within 48 hours. If your application/registration is accepted a team member will contact you within 72 hours.

You can also email partners@incentext.com for more information. 

Not all brands offer ad clicks or ad purchases. If a brands Incentives tab (in brands profile page) does not show ad clicks or ad purchases information then they only offer text and journal post points. 

Ads will still show up in your message threads but will not be able to be clicked on for your friends and family to visit brands websites or make purchases.

iOS users:

  • iOS 10.0 and newer
  • iPhone 5s or newer
  • iPad 2 or newer

Android users:

  • Android devices running on platform 4.1 and newer

Absolutely not! We will not sell your name, phone number or email address. IncenText respects your privacy.

Typically, you can expect a response within 48 hours of contacting our Support Team. 

Do you not see your question listed in our FAQ above? Feel free to reach out to us here.